Voice Over IP Telephony
Whether small, medium or a large business, information and communication is the life blood of an organization. River Valley Communications provides advanced office technology that integrates voice and data solutions for businesses of any size.
Advanced features such as automated call distribution, auto attendant, and sophisticated voice messaging systems are available in compact "office-in-a-box" solutions that seamlessly support your voice and PCs providing a total voice and data solution.
Additional features include your gateway to the Internet and firewall protection as well as support for remote sites and employees.
Voice Over IP Technology
VoIP stands for Voice over Internet Protocol, and it means “voice transmitted over a computer network.” Don’t be fooled by the “Internet” part of the acronym. VoIP will run over any type of network. Currently, in the corporate sector the private dedicated network option is the preferred type. For the telecommuter or home-user, the hands-down favorite is broadband. You can access your account on the VoIP network by a desktop telephone, a wireless IP phone (similar to a cell phone), or the soft screen dial pad of your laptop or desktop computer.
With this setup, you can literally pick up your things and move to another location of your office building — or even across office buildings inter- or intra-state — without having to forward your calls to a new telephone. What’s more, you can access the Web from your IP phone, enabling you to get important announcements and e-mail on the go. If you are considering a converged network, you are probably anxious to gain a simple-to-manage, business-driven architecture at a cost that is competitive with your current expenditures.
The added flexibility and quicker response times translate into greater customer satisfaction and increased productivity throughout your organization.
VoIP stands for "Voice over Internet Protocol." You can use this technology to send voice data generated by telephone calls over a broadband Internet connection instead of over a standard phone network. Thanks to the adoption of new standards, VoIP is now a realistic solution for businesses looking for an alternative to traditional telephone networks because it's available using standard telephone equipment. VoIP has many advantages, including:
- Lower cost. VoIP providers can offer more competitive pricing for a couple of reasons. VoIP is not regulated by the FCC and is not subject to the same taxes as standard phone companies. Also, VoIP providers don't have to pay costly interconnection charges to another company's network.
- Data and Voice integration. VoIP phones come with useful features such as e-mail-based voice mail, where your messages are sent to you as audio files in your e-mail. You no longer have to call the office to retrieve your voice mail messages.
- Mobility. You can take your VoIP phone number with you anywhere in the world. Imagine visiting Japan and having your phone ring in the hotel room whenever someone dials your New York phone number. This is especially handy for geographically dispersed teams, who can now avoid international phone rates by using VoIP phones with phone numbers in the same area code.
With the growth of convergence and VoIP, River Valley Communications has met the challenge of working with telecomunications and data communications management to provide solutions that seamlessly migrate businesses to converged voice, data, and video technology.
- VoIP integration
- IP video systems
- Lower cost cabling solutions for converged voice data environments
- Wireless Technology
Piping voice and data over the same network could save users big money and improve operations.
Our consultants provide expertise for enterprise and mid-sized organizations and are often called upon when other vendors’ implementations fail and our complete offering of lifecycle services (from planning and design to implementation, maintenance, monitoring and management of unified voice, video and data communications).
At the transport level, convergence means data networks also carrying voice, video, and images. At the user-interface level, it means PCs becoming telephones and mobile phones becoming devices that can browse the Web and send E-mail. At the infrastructure level, it means PBXs and other phone switches being replaced or augmented by servers.
The promise: Companies can lower their communications costs by as much as 40% by pumping voice traffic through the unused space in data networks for a "free ride." Managing and supporting one "converged" network is much easier than managing two or three. And when traffic of all kinds’ rides on the same rail, conventional voice- and data-system vendors can no longer be so proprietary--leading to lower product prices and more innovation.
More important, convergence can help companies create networked multimedia applications that can tie together employees, internal processes, and external partners in more productive ways. Among those applications: Web-integrated call centers, multimedia conferencing, unified messaging, and computer-telephony customer-service apps.
We offers unified communications solutions that helps remove the barriers between voice, email, conferencing, video and instant messaging. This means reduced time to decision, increase productivity and the ability to provide a simple and consistent user experience across all types of communications.